Why? A simple question that can generate tremendous insight. You can ask the question in one word or with some added detail (e.g. Why is that important to you?), but asking it is almost always better than guessing. This was a lesson I learned years ago. In selling situations, we […]
Getting the Message Across: Five Levels of Change Communications
You told them… and they did the opposite. You told them… and they ignored what you said. You told them… and they got it. People often tell me that change communications are the most challenging implementation task. Everyone knows that communication is necessary. But so much communication fails. People […]
Three Things that Actually Motivate Employees
by Rosabeth Moss Kanter | 10:00 AM October 23, 2013 The most motivated and productive people I’ve seen recently work in an older company on the American East Coast deploying innovative technology products to transform a traditional industry. To a person, they look astonished when I ask whether their dedication […]
Leaders: What is the single most powerful technique to build commitment (and defuse resistance) for your strategy?
Leaders: What is the single most powerful technique to build commitment (and defuse resistance) for your strategy? October 19, 2011, 1:42 pm Filed under: – Change Execution , – Leadership , – Organization Change Management , – People Change Management , – Strategy Execution | Tags: Adoption , Change Management […]