Why do so few companies capture the full value of social technologies? There’s no doubt organizations have begun to realize significant value from largely external uses of social. 1 1. Roxane Divol, David Edelman, and Hugo Sarrazin, “ Demystifying social media ,” McKinsey Quarterly , April 2012. Yet internal […]
Tasks and collaboration: let’s get to the point
It’s not surprising, really, that we’ve reached this point; despite all the advantages that a more social, open approach to enabling collaboration brings, the reality is that, when it comes down to it, we don’t just collaborate for the sake of collaborating, we do so in the context of what we are trying to get done, as part and parcel of the tasks we are carrying out. One of the key things that differentiates the use of social technologies in a business context from public, consumer social networking services is that there is a purpose to using these tools – we have a job, a role, and everything we do at work is centred around that. We don’t use these tools in the same, open-ended way at work that we might do in a personal setting – where there is interest and value in simply browsing through information other people have posted for hours at a time – we are typically looking for something specific, be that the answer to a problem we are trying to solve, the person who can provide the skills to solve our problem, or simply feedback on what we are doing.
Angela Ashenden As we enter a phase where social collaboration is beginning to mature as a concept, and is being increasingly accepted by businesses as a way to help make positive changes to the way they work and the culture they aspire to develop, one of the most fascinating […]
Moving from Records Management to Engagement
Christian Buckley As more and more software and services companies roll out social tools and features, jumping onto the bandwagon of the move to the social organization, managers at every level are being asked to investigate social — and find out how it can benefit the organization. For what […]
Employee engagement, social business, collaboration: are we getting it?
At last week’s CCE2013 event, a lively panel chaired by Alan Lepofsky addressed the topic of age in the workplace. By that I mean the panel opined on a not too distant future when there could be five generations in the workplace. […]
Intelligent Business Processes Webinar Q&A
Earlier this week, I gave a webinar on intelligent business processes , sponsored by Software AG; the slides are embedded following, and you can get a related white paper that I wrote here . There were a number of questions at the end that we didn’t have time to […]
Social software for business performance The missing link in social software: Measurable business performance improvements
Collaboration Tools – A Strategic Approach to Drive Business Value
collaboration We’ve seen an explosion in the use of social networking by individuals in their role as consumers. However, many organizations are just starting to address employee collaboration at work. Many organizations that have started this journey are struggling to drive adoption of the collaboration tools or measure the […]
Are False Promises Making Enterprise Unified Communications Technology Fall Short?
False Promises – Enterprise Unified Communications The majority of businesses have at least some basic form of enterprise unified communications in their organization. In a study done by ZK Research, they found that while 43% of businesses have basic Unified Communications & Collaboration (UC&C) technologies and tools, only 5% […]
UC&C vendors must integrate collaborative tools for good communication
Organizations looking to enhance their unified communications and collaboration capabilities have an abundance of technological innovations at their disposal, but many UC&C vendors aren’t unifying their collaborative tools in ways that fit with users’ accustomed ways of working. How much should users adapt to these developing applications? Which UC&C […]
How To Justify Enterprise Social Networking
Most business IT projects require a return on investment (ROI) to get approved (security is sometimes an exception). How can you calculate that with a nebulous and rapidly growing area such as enterprise social networking tools? One key strategy: make sure the tool is replacing a specific and identified […]