Analytical Creative – Data driven insights and creative solutions to improve customer experience and goal realization
I was baffled. It was years ago, during my first semester as a physics and math teacher at a last chance Brooklyn public high school. I could be as clear as day about my intentions, what I wanted from the kids, my reasons, and the consequences for non-compliance, and yet the kids did whatever they wanted. But after a while, they started to fall in line. What was happening? One of the benefits of […]
Working Out Loud Circles Those could be my words but they’re not. They’re from Barbara in Germany, one of the first people to go through the 12-week coaching program for working out loud. Barbara and I first met via an enterprise social network we use at our firm. Only after we started coaching via telephone did we get the chance to meet in person and become good friends. Working with her shaped the ideas in […]
Big Data Analytics Adoption Big Data is an emerging phenomenon . Nowadays, many organizations have adopted information technology (IT) and information systems (IS) in business to handle huge amounts of data and gain better insights into their business. Many scholars believe that Business Intelligence (BI), solutions with Analytics capabilities, offer benefits to companies to achieve competitive advantage towards their competitors. According to Adelman et al. (2002) , “ Business Intelligence is a term that […]
purple white people gears collab Last week, a Mindjet client and SpigitEngage user sought my view on measurement . He pursues his practice in a global, multi-brand enterprise, and wanted to know how he might measure his practice of collaborative innovation. My perspective? We tell a story by how and what we measure, and we can weave that tale in many different ways. We start with a premise of how the practice might help an […]
At the end of 2013, TSIA published a book titled B4B: How Technology and Big Data Are Reinventing the Customer-Supplier Relationship. The book overviews several trends that are impacting the business models of technology companies. In his opening keynote, TSIA executive director Thomas Lah will go over tactics service organizations are currently employing to navigate these significant industry changes.
Hank Barnes Research Director 1 years at Gartner 25 years IT Industry Hank Barnes provides research and advisory services on go-to-market strategies for technology providers. He focuses on issues related to product marketing, positioning and customer experience. Read Full Bio Coverage Areas: ← What Having Bells Palsy Taught Me About Faults Navigating the Hype to Mainstream Success → At Gartner, and pretty much everywhere else you look, the advice is consistent for tech providers–focus […]
Much talk is generated about the value that the behaviors of inclusion, engagement and collaboration bring to organizations but we only need to dig a bit deeper to see what the evidence is for how these behaviors are practiced by those who do the talking. Before we do this it is necessary to understand, what inclusion, engagement and collaboration mean? And, if practiced, examine whether these activities make a difference to organizations and employees […]
Brain Lobes We spend 13 hours a week on email and unlock our phones 110 times a day . What is that doing to our brains? The short answer is it’s making them worse, according to the Harvard Business Review and other sources. Here’s the science: • It saps our time: Every time you get interrupted — like when your phone buzzes with a new email or your Gmail tab compels you toward the […]
Chapter 10 Keep ’em on Their Toes What’s the number #1 thing that creates loyal customers? No surprise, it’s the social construct of reciprocity . Better yet, there is an even more powerful form available for business owners to use: the act of creating surprise reciprocity. The Studies 1 In a study by psychologist Norbert Schwarz, he found that as little as 10 cents was enough to change the outlooks of participants who found […]
posture, arms, employee The prototypical leader is a hero: gives the rousing speech, inspires the troops, and shows up at the last minute to save the day. At least that’s how leaders are portrayed. but that’s not at all what Google discovered as their most important qualities. At Google, they’re obsessive about looking at data to determine what makes employees successful and what they found in the numbers was surprising. The most important character […]