Chief information officers at technology companies can have it tough. For one, IT operates as a group of technologists in a sea of technologists. Often the engineers in the traditional “business” functions think of themselves as doing more important work than that of the IT department, which leads to […]
Normal metrics ‘don’t always apply’ to digital initiatives
If business leaders were asked to assign a Facebook-style status to their relationship with digital transformation, it would probably read: “It’s complicated.” That is the view of researchers from MIT Sloan Management Review, a US-based business journal, and Capgemini, an IT consultancy, who last year co-authored a report about […]
The Secret to Never Getting Fired
A journey to the underbelly of learning I had no idea what to expect. I published my first ever post on LinkedIn and asked a friend “how did I do?” (It’s all about learning, right?) The answer was a realistic, if not slightly disappointing, “not bad, but had you […]
IT, Business Exec Gulf Widens, McKinsey Says
Just as more businesses recognize IT’s strategic importance, dissatisfaction with IT’s effectiveness is growing, McKinsey research shows. As more businesses recognize IT’s strategic importance, dissatisfaction with the group’s effectiveness has grown, according to a new report. As a result, many organizations believe that a change in their IT management […]
Strategy, Resources and Execution
Strategy, Resources and Execution Most vendors have reasonable channel strategies and the resources to support their strategy. In the end, it will come down execution at all levels. Most vendors have reasonable channel strategies and the resources to support their strategy. In the end, it will come down execution […]
How Ease-of-Use is Reshaping the IT Industry
The interface is increasingly becoming the product when it comes to IT. Ease-of-use, long a peripheral issue, has now become central. “The percent of IT buyers who plan to spend more with tech vendors ranges from 4 percent for the vendors that are most difficult to work with to […]
How Video Makes a Difference in the Way I Work
Last fall, I was standing in a hotel lobby in Boca Raton, Florida, where I was attending our annual Collaboration Summit. I noticed an energetic woman walking directly toward me. “It’s so great to see you!” she said when she reached me. I quickly attempted to access the facial-recognition […]
WebRTC is for Losers
WebRTC is for Losers WebRTC technology has fallen short on many of its promises, including the goal of being ubiquitous, plugin-free and free. WebRTC technology has fallen short on many of its promises, including the goal of being ubiquitous, plugin-free and free. Before explaining why WebRTC is for losers, […]
The Proof is in the Pudding
At this year’s Enterprise Connect conference a large emphasis was placed on customer experience and data analytics. This new focus is representative of the entire unified communications industry maturing and realizing that results matter. Adjective overload, hyperboles, and outright deception may be fine for marketing slicks, but in the […]
A Shared Purpose Drives Collaboration
Imagine coming back home from work, calling the family into the living room, and urging everyone to collaborate more. Sounds odd, doesn’t it? Ever wondered what makes collaboration seem so natural at home but unnatural at work? The answer: Purpose. Purpose is collaboration’s most unacknowledged determinant. While it can […]