2013 Wrap-up: Business Process Management

In 2013 I expanded my Business Planning and Execution research practice to include the topic of Business Process Management (BPM). In an increasingly competitive business environment, many organizations are taking a look at their business processes to help to differentiate themselves while keeping costs low. Take at look at the top pressures that are driving organizations to examine their BPM strategies:

Figure 1

Source: Aberdeen Group, May 2013

The major focus of these business drivers hinges on improving business processes to become more modern and efficient while providing better quality products and services to customers. Forty-five percent (45%) of respondents indicated that they need to update their business processes. Just because processes have been completed in a certain way in the past, it does not mean that they cannot be improved. The focus of improving these business processes can have two major effects. The first is efficiency. By removing, combining, or improving steps and the number of employees involved in key business processes, organizations can drive down the time it takes to complete the process, reduce risk, and save on costs. In accordance, 28% cite a need to maximize the return on their existing assets. The other major effect is the impact on the customer. Improving business processes can improve the quality of products and the response time to customer requests. This should improve customer satisfaction and ultimately affect revenue.

This survey and the resulting reports achieved some of the highest number of responses and downloads of any other topic area that I’ve poblished since I’ve been at Aberdeen, so I am definitely feeling alot of buzz around the topic. I wanted to make sure my blog readers didn’t miss out. Here are links to the reports I’ve published on BPM over the past year. I hope you enjoy them.

Nick Castellina 
Senior Research Analyst
Business Planning and Execution
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