20130827_3 With a tsunami of new digital technologies all converging simultaneously — social, mobile, cloud, analytics and embedded devices — there has been, once again, a cry for corporate IT to radically change to enable the digital transformation of businesses. But here is the daunting and exciting thing: we’re […]
10 “Userrific” Questions to Ask Yourself During an IT Change Management Process
We approach every IT change management process with its own unique method because every organization is different, but the guiding questions are the same. Here are 10 core questions that we ask before each project. All of them are designed to help ensure that the process is “userrific” […]
Social Network Analysis: making invisible work visible.
Everyone is talking about the enormous benefits to be had through collaborative working and better employee engagement. Industry analysts report a 25% improvement in organisational efficiency when companies successfully deploy a collaboration platform. Whether it’s social media or social collaboration, organisations are striving to deliver better value through a […]
Why Social Business Initiatives Fail
advertisement Mount Everest Why do so many social business programs fail? Gartner research estimates that fully 80% of social business initiatives will deliver disappointing results over the next three years. That’s a bad track record. It’s almost as if organizations were sabotaging their own efforts. A careful look at […]
Social Neuroscience, SCARF Model and Change Management
I have been quite intrigued by the intersection of neurosciences and management / leadership lately. It all started on the Organizations Change Practitioners community on LinkedIn . No disrespect for the other groups I’ve joined, but it probably is the one I find the most inspiring amongst the groups […]
CIOs Must Embrace Digital Business
10 Questions To Ask In his March 18 magazine cover story, “Goodbye IT, Hello Digital Business,” InformationWeek editor Chris Murphy exhorts IT organizations to get out of their “back-office, support-the-business role” and finally become developers of “products and apps that customers use directly” — that is, […]
Test the business process before you build the software
The modern conventional wisdom in these days of on-demand resources and rapid-fire, iterative development is that the first priority for any application development team should be to quickly build a ‘minimum viable product’ and get it out […]
Click here to view full article
These examples are helpful reminders not to get starry-eyed about technology until you’ve established the business need and actually tested the best way of delivering the desired outcome. You only have to look at the burgeoning fields today of social media and big data to discover hundreds of start-ups who are ignoring those lessons, trusting that the coolness of their technology is all that is needed to make an impact in the market. No doubt there are countless enterprise development teams making similar errors, most notably I suspect in the field of social media marketing.
CIO KPIs not clear to the C-Suite
A striking lack of alignment in way CIOs measure and communicate the value of IT operations to CEOs and CFOs – who knew? That may not come as too much of a surprise to many of us, but […]
Click here to view full article
There’s a big challenge to be faced in that IT metrics today are predominantly transaction-focused rather than measuring IT’s contribution to business outcomes and ability to respond to market changes.
Alignment between business and IT isn’t enough; there needs to be joint accountability for business outcomes:
To Reduce E-mail, Start at the Top
The main reason our e-mail in-boxes consume so much of our time is that we have little control over how many messages we receive. But we can control how many messages we send. That seemingly obvious insight sparked a significant reduction in one company’s e-mail traffic: After the […]