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This article contains an interview with Elizabeth Churchill , head of human-computer interaction at eBay Labs and executive vice president at ACM SIGCHI. For e-commerce giants like Amazon and eBay, personalization is the name of the game. We live in an age where Internet pages are increasingly customized to individual users , all in the name of maximizing potential advertising or product revenue. EBay has been one of the companies at the forefront of […]
Working Out Loud Circles Those could be my words but they’re not. They’re from Barbara in Germany, one of the first people to go through the 12-week coaching program for working out loud. Barbara and I first met via an enterprise social network we use at our firm. Only after we started coaching via telephone did we get the chance to meet in person and become good friends. Working with her shaped the ideas in […]
At the end of 2013, TSIA published a book titled B4B: How Technology and Big Data Are Reinventing the Customer-Supplier Relationship. The book overviews several trends that are impacting the business models of technology companies. In his opening keynote, TSIA executive director Thomas Lah will go over tactics service organizations are currently employing to navigate these significant industry changes.
Hank Barnes Research Director 1 years at Gartner 25 years IT Industry Hank Barnes provides research and advisory services on go-to-market strategies for technology providers. He focuses on issues related to product marketing, positioning and customer experience. Read Full Bio Coverage Areas: ← What Having Bells Palsy Taught Me About Faults Navigating the Hype to Mainstream Success → At Gartner, and pretty much everywhere else you look, the advice is consistent for tech providers–focus […]
Much talk is generated about the value that the behaviors of inclusion, engagement and collaboration bring to organizations but we only need to dig a bit deeper to see what the evidence is for how these behaviors are practiced by those who do the talking. Before we do this it is necessary to understand, what inclusion, engagement and collaboration mean? And, if practiced, examine whether these activities make a difference to organizations and employees […]
satya nadella microsoft ceo Microsoft is about to release a new kind of search tool that it’s been working on for years: Delve. Delve is central to CEO Satya Nadella’s new vision to turn Microsoft into a “productivity and platform company.” That means less focus on devices, more focus on what people do with the devices. He describes a world where your phone/tablet/PC/TV knows you, understands you, and caters to your needs even before […]
Jeff Hawkins and Donna Dubinsky started Numenta nine years ago to create software that was modeled after the way the human brain processes information. It has taken longer than expected, but the Redwood City, Calif.-based startup recently held an open house to show how much progress it has made. Hawkins and Dubinsky are tenacious troopers for sticking with it. Hawkins, the creator of the original Palm Pilot, is the brain expert and co-author of […]
Gray Matter By AMY WRZESNIEWSKI and BARRY SCHWARTZ THERE are two kinds of motive for engaging in any activity: internal and instrumental. If a scientist conducts research because she wants to discover important facts about the world, that’s an internal motive, since discovering facts is inherently related to the activity of research. If she conducts research because she wants to achieve scholarly renown, that’s an instrumental motive, since the relation between fame and research […]
Big data means many things to many people, but how broad is its impact? Consider these figures on big data and the gurus who splice it. Almost everything will be connected The Internet of Things will include many strange and wondrous devices, many of which are new to the world of big data. That’s why analysts at ABI Research predict more than 30 billion devices will be wirelessly connected by 2020. Health-related data collection […]
After years of revving their engines, many companies are gaining momentum with their digital initiatives. Executives say their CEOs are more involved in digital efforts than ever before and that their enterprises are now investing enough to meet their overall digital goals. Yet McKinsey’s latest survey on digitization 1 also finds that many respondents say their companies must address key organizational issues before digital can have a truly transformative impact on their business. This […]