Analytical Creative – Data driven insights and creative solutions to improve customer experience and goal realization
Think before you email. That’s the takeaway from research out of the University of Glasgow and U.K.-based Modeuro Consulting , which examined what happens when leaders ease up on their email. A close look at how seven executives at a London-based power company were spending their days pointed to […]
Last night I had the pleasure of attending a customer case study session hosted by Cisco. Representatives from two clients — SmithAmundsen (a law firm) and Republic Services (a waste management company) — discussed how they were deploying Cisco unified communication and collaboration technology within their businesses. While the two […]
Employee engagement can’t be forced and in most cases, the experts say, it just can’t be expected. Here are a few lessons learned by the intranet managers of British Telecom, KPN and MARS. Each company is seeking to raise engagement levels of between 40,000 and 140,000 employees — it’s […]
Binkington Industries is preparing itself to gain a foothold in the baby product market in the short-term. As a niche company, we will be looking to add new products over the long-term and be prepared for the changes that come from implementing a new process and a new product. […]
Tom Hanks in You Got Mail Tom Hanks would not find love at Halton Housing Trust. By 2014 there will be no internal email within Halton Housing Trust. This isn’t just a gimmick, nor is it just a case of replacing one system with another. It is a fundamental […]
10 Hard To Believe (But True) Productivity Statistics 1. “In 2005, a psychiatrist at King’s College in London administered IQ tests to three groups: the first did nothing but perform the IQ test, the second was distracted by e-mail and ringing phones, and the third was stoned on marijuana. […]
Proud of their superior planning I like the way Charlene Li of Altimeter Group said it : “Most companies approach enterprise social networks as a technology deployment and fail to understand that the new relationships created by enterprise social networks are the source for value creation.” In other words, […]
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3. Develop measurable goals. A recent Altimeter report points out that more than 50% of U.S. adults use an enterprise social network on a daily basis, but some organizations struggle to keep engagement on the network. Setting goals tied to both social network use and measurable business outcomes is critical for getting the most out of your network. Altimeter suggests that your social networking goals involve the following:
EmployeeEngagement Employee engagement can improve a variety of business metrics, including mission critical ones such as revenue growth and customer satisfaction. A recent Hay Group study shows that high levels of employee engagement can increase revenue growth by 250%. Benefits to the bottom line are also compelling. According to […]
Do the same network effects that made Facebook and Instagram go viral actually work for an organization’s private social network? Successful deployment of an enterprise social network differs substantially from a traditional software roll out due to the influence of network effects. Most social networks start of with a […]
Enterprises are always looking for ways to help employees communicate with each other more effectively. The reasoning is simple: better communication leads to faster and higher-quality work, which, in turn, drives increased productivity. The rise in social networking has breathed new life into efforts to improve internal collaboration. Social […]
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