At some level, I see dysfunction in almost every client I work with. This isn’t something new. There probably isn’t an organization on the planet without some level of dysfunction. Perhaps a degree of dysfunction is acceptable or even desirable. But eventually organizational dysfunction reaches a point where it […]
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If CEOs and CFOs measure the effectiveness of CIOs and IT on things like keeping the IT budget low, delivering projects on-time and on-budget and keeping the lights on, then IT will inevitably appear dysfunctional to the rest of the organization. If, however, CEOs were to measure IT on the same measures as the rest of the exec team, such as business growth, customer retention or overall profitability, then I would expect to see far less dysfunction with respect to IT.