Why do so few companies capture the full value of social technologies? There’s no doubt organizations have begun to realize significant value from largely external uses of social. 1 1. Roxane Divol, David Edelman, and Hugo Sarrazin, “ Demystifying social media ,” McKinsey Quarterly , April 2012. Yet internal […]
Tasks and collaboration: let’s get to the point
It’s not surprising, really, that we’ve reached this point; despite all the advantages that a more social, open approach to enabling collaboration brings, the reality is that, when it comes down to it, we don’t just collaborate for the sake of collaborating, we do so in the context of what we are trying to get done, as part and parcel of the tasks we are carrying out. One of the key things that differentiates the use of social technologies in a business context from public, consumer social networking services is that there is a purpose to using these tools – we have a job, a role, and everything we do at work is centred around that. We don’t use these tools in the same, open-ended way at work that we might do in a personal setting – where there is interest and value in simply browsing through information other people have posted for hours at a time – we are typically looking for something specific, be that the answer to a problem we are trying to solve, the person who can provide the skills to solve our problem, or simply feedback on what we are doing.
Angela Ashenden As we enter a phase where social collaboration is beginning to mature as a concept, and is being increasingly accepted by businesses as a way to help make positive changes to the way they work and the culture they aspire to develop, one of the most fascinating […]
Moving from Records Management to Engagement
Christian Buckley As more and more software and services companies roll out social tools and features, jumping onto the bandwagon of the move to the social organization, managers at every level are being asked to investigate social — and find out how it can benefit the organization. For what […]
Does technology improve employee engagement?
From telephone and e-mail in the 20th century to unified communication and enterprise social networks in the 21st, businesses have long applied the latest technology in the hopes of improving efficiency and productivity. When this happens successfully, the investment turns in sufficient business impact to justify the cost. When […]
The major enterprise collaboration platforms and their mobile clients
Previous | Next Image 1 of 19 Last week I examined the leading and/or most established players in enterprise collaboration. This gallery summarizes the major options available today while also taking a look at their mobile capabilities, which are now relatively sophisticated except for a surprising omission. Each enterprise […]
Running IT Like a Business
Rob Webb, CIO, TBM Council A few weeks ago, I caught up with Robert Webb, former CIO of Hilton Worldwide and Equifax before that. Rob has recently been named CEO of TBM (Technology Business Management Council ), a non-profit organization of CIOs who work together to define a decision-making […]
Social Enterprise 2013 – The End of the Beginning!?
Recent discussions in my network show some concerns regarding the job changes of experts in the field of social business. For example Rawn Shah, ex-Social Business visionary at IBM and writer-in-residence at Forbes, posed the question: “ Is social business as a field dying, or is it heading for […]
Unlocking the Future of Work: Don’t Let the Future Happen to You
Social Business is Dead! Long Live What’s Next! – Chris Heuer
shutterstock_111469742 Guest post by Chris Heuer, CEO, Alynd ( @chrisheuer ) When I heard Marc Benioff was giving up on pursuit of “Social Enterprise” as the focus of Salesforce’s marketing, I remarked to my Deloitte colleagues that “Social Business has won the day.” I felt vindicated after being an […]
How Do Enterprise Buyers Research New Software?
research A few weeks ago, I wanted to know what role “social” plays in researching enterprise software. Every one of the billion dollar companies that responded to my inquiry said that blogs, social networks (from Twitter to LinkedIn), and online forums weighed heavily in their initial research and […]